Frequently asked questions

When will my order ship?

Orders will ship as fast as possible. We aim to ship within 24 to 48 hours of ordering but in times of higher volumes you might experience a slight delay. We will always indicate whether or not orders are guranteed to deliver before Christmas, check the update section of the cart checkout for more information regarding holiday ship times.

What kind of products do you carry?

We focus on offering the highest quality, safest, and most fun products for your dogs. We vet each potential brand against our mission of offering B-corp, organic, USA made, natural, and ecofriendly products. Not a lot of products make the cut, but those that do are on this website and your dog is sure to love them!

Where can I find my tracking information?

You will be emailed your tracking information directly to the inbox you used during checkout. The easist way is to search your inbox for an email from The email will have a clickable link to be taken to USPS tracking with more information on the shipment. You can also email us for more information.

How do I know what size to buy for my dog?

We have a handy 'shop by dog size' for that! In the menu bar, you will see a 'shop by dog size' drop down menu with all kinds of dog sizes. You will then be directed to a page that has toys, treats, and chews that are perfect for your size dog. Please note that on some of the products- like collars and leashes; that there are multiple sizes in the listings- but we do our best to keep the selections up to date depending on dog size. Said differently, if a size is unavailable in a certain collar; we do our best to remove that from at size dog shop.